Returns & Exchanges
At Kralerhair, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for unused products in their original packaging. Please ensure the security seal remains intact to qualify for a full refund or exchange due to hygiene regulations.
Initiate Your Request
Contact our support team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the hair extensions in their original box, ensuring all tags and protective nets are attached and the hygiene seal is unbroken.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.
Quality Inspection & Refund
Once our warehouse receives and inspects your return to confirm its condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing