Frequently Asked Questions
Everything you need to know about our premium hair extensions and services.
What is the quality of Kralerhair extensions?
We specialize in 100% ethically sourced human remy hair. This ensures the cuticles remain intact and aligned, preventing tangling and maintaining a natural shine and softness for longer wear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing and your specific location.
Can I heat style my hair extensions?
Yes, because our extensions are made from real human hair, you can use straighteners, curling irons, and blow dryers. We recommend using a heat protectant spray and keeping the temperature below 350°F to preserve longevity.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unopened packaging. Due to hygiene reasons, we cannot accept returns for hair that has been worn, brushed, or had the security seal broken.
How do I choose the right color match?
We recommend matching the extensions to the mid-length and ends of your hair rather than the roots. If you are unsure, you can email our support team a photo of your hair in natural lighting for a professional color match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.